General Information
 What kind of content is acceptable?
 Do you have a catalog?
 Can I get someone to visit me at my business location?
 How do labels help promote my business/products/services?
 Why should I use promotional products?
Order Information
 Where is my order?
 Why won't the website take my credit card information?
 How can I put a RUSH on my order?
 Do you have any specials going on right now?
 What does lead time mean?
 What is your cancellation policy?
Materials & Adhesives
 What is the expiration date for the adhesive on my labels.
 Do you offer materials not shown on your website?
Art & Art Guidelines
 I want my artwork to look its best. How do I do this?
 I have a 2 color logo. How can I upload it for my design?
 I don't like my logo. What should I do?
 Can I have an electronic copy of my artwork for another product I want to order somewhere else?
 My art was fine when I designed it, but when I returned to it the text wasn't in the same place. What happened?
 My art will not upload on the design tool. What's wrong?
Return Policy
 What is your return policy?
Dies
 Can I order something with a special shape that I don't see on your website?
PANTONE Colors
 Can I use a PANTONE (special) color and does it cost extra?
 Can I use a PANTONE (special) color imprint on my foil labels?
Presentation Bags
 Which is more economical, paper or plastic bags?
 How can I be sure that your bags will hold my products?
 Can I get a free sample of the bag(s) I'm interested in?
 Why should I order custom printed bags when I can get plain bags cheaper?
 Is it better to get plain bags and use a custom label on them or to purchase custom printed bags?
Foil Labels
 What is a foil label and why does it seem more expensive?
Dispensers
 How can I get my dispenser repaired?
 A friend gave me his dispenser. How do I know which labels to pair it with?
 How can I get a new ink roller for my dispenser?
 Is it okay if I put ink from a bottle I purchased at an office supply store onto my roller?
 How do I load labels in my dispenser?
 How do I replace the ink roller in my dispenser?
 What kinds of adhesives do you offer for dispensers?
 What band layouts (printing heads) do you offer for your dispensers?
 Do I have a warranty on my label dispenser?